Privacy Policy

1. Introduction

Intrigate ("Company," "we," "us," or "our") operates the Wyibe platform (the "Service"), an AI-powered sales automation and lead generation platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and ensuring transparency about our data practices. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, phone number, company name, job title, and password when you register for an account.
• Billing Information: Payment card details, billing address, and transaction history (processed securely through third-party payment processors).
• Profile Data: Professional information, preferences, and settings you configure within the platform.
• Communication Data: Content of messages, emails, and support requests you send to us.
• Campaign Data: Email templates, outreach sequences, target audience criteria, and campaign configurations you create.

2.2 Information Collected Automatically

• Device Information: IP address, browser type and version, operating system, device identifiers, and hardware model.
• Usage Data: Pages visited, features used, actions taken, time spent on pages, clickstream data, and referring URLs.
• Log Data: Server logs, error reports, and performance metrics.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies (see our Cookie Policy).

2.3 Information from Third-Party Sources

• LinkedIn Data: When you connect your LinkedIn account, we may access your profile information, connections, and engagement data in accordance with LinkedIn's API Terms of Service.
• Public Data Sources: Business information from publicly available sources, including company websites, public directories, and government registries.
• Data Enrichment Partners: Additional business contact information from third-party data providers to enhance lead profiles.
• OAuth Providers: Information from authentication providers (e.g., Google, Microsoft) when you use single sign-on.

2.4 Lead and Prospect Data

Through our Service, you may collect, store, and process information about your leads and prospects, including names, email addresses, phone numbers, company information, job titles, and engagement history. You are the data controller for this information and are responsible for ensuring your collection and use complies with applicable laws.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Provide, operate, and maintain our AI-powered sales automation platform
• Process and manage your account, subscriptions, and billing
• Enable lead generation, enrichment, and scoring features
• Facilitate email campaigns, LinkedIn outreach, and multi-channel engagement
• Generate analytics, reports, and insights about your sales activities

3.2 Service Improvement

• Analyze usage patterns to improve features and user experience
• Train and improve our AI/ML models (using aggregated, anonymized data)
• Debug, test, and enhance platform performance and security
• Develop new features, products, and services

3.3 Communications

• Send service-related notices, updates, and security alerts
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent where required)
• Notify you about changes to our Service or policies

3.4 Legal and Safety

• Comply with legal obligations and respond to lawful requests
• Enforce our terms, policies, and agreements
• Protect the rights, property, and safety of Intrigate, our users, and the public
• Detect, prevent, and address fraud, abuse, and security issues

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), United Kingdom, and other jurisdictions requiring a legal basis, we process your data based on:

• Contract Performance: Processing necessary to provide you with our Service and fulfill our contractual obligations.
• Legitimate Interests: Processing for our legitimate business interests, such as improving our Service, preventing fraud, and marketing (balanced against your rights).
• Consent: Where you have given explicit consent for specific processing activities.
• Legal Obligation: Processing necessary to comply with applicable laws and regulations.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Cloud hosting and infrastructure providers (Google Cloud Platform)
• Payment processors (Stripe)
• Email delivery services
• Analytics and monitoring tools
• Customer support platforms
• AI/ML service providers (OpenAI, Anthropic)

5.2 Third-Party Integrations

When you connect third-party services (e.g., LinkedIn, CRM systems, email providers), information may be shared in accordance with those services' policies and your authorization.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will provide notice and choices as required by law.

5.4 Legal Requirements

We may disclose information when required by law, legal process, or government request, or when necessary to protect our rights, users' safety, or the public interest.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Data: Retained while your account is active and for 90 days after deletion request.
• Lead/Campaign Data: Retained according to your subscription plan and data management settings.
• Billing Records: Retained for 7 years as required for tax and accounting purposes.
• Usage Logs: Retained for up to 24 months for analytics and security purposes.
• Anonymized Data: May be retained indefinitely for research and analytics.

7. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256).
• Access Controls: Role-based access, multi-factor authentication, and audit logging.
• Infrastructure Security: SOC 2 Type II compliant cloud infrastructure with regular security assessments.
• Monitoring: 24/7 security monitoring, intrusion detection, and incident response procedures.
• Employee Training: Regular security awareness training for all personnel.

While we strive to protect your information, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and protect your account credentials.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal retention requirements).
• Portability: Receive your data in a structured, machine-readable format.
• Restriction: Request restriction of processing in certain circumstances.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, contact us at privacy@wyibe.ai. We will respond within 30 days (or as required by applicable law).

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States and other countries where our service providers operate.

For transfers from the EEA/UK, we implement appropriate safeguards including Standard Contractual Clauses approved by the European Commission. You may request a copy of these safeguards by contacting us.

10. LinkedIn Integration & API Compliance

When you connect your LinkedIn account to Wyibe, we access data in accordance with LinkedIn's API Terms of Service and the permissions you grant:

• We only access data necessary for the features you use.
• LinkedIn data is never sold or shared with unauthorized third parties.
• You can disconnect LinkedIn and request deletion of associated data at any time.
• We comply with LinkedIn's data usage policies and rate limits.
• Automated actions comply with LinkedIn's Professional Community Policies.

For more information about LinkedIn's privacy practices, visit LinkedIn's Privacy Policy.

11. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Categories and specific pieces of personal information collected, sources, purposes, and third parties with whom we share.
• Right to Delete: Request deletion of personal information (with exceptions).
• Right to Opt-Out: We do not sell personal information, but you may opt-out of sharing for cross-context behavioral advertising.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a verifiable consumer request, contact us at privacy@wyibe.ai or call +1 (888) 555-0123.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date and, where appropriate, via email or in-app notification. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For EEA/UK residents, you also have the right to lodge a complaint with your local data protection authority.